Refund policy
Returns & Refund Policy
We hope you love your Nurtessa & Co. order. However, if you change your mind, we offer a 30-day return period from the date you receive your order, subject to the conditions below.
Returns
To request a return, please contact us at support@nurtessaandco.co.uk within 30 days of receiving your order.
Items should be returned in their original condition, unused and with their original packaging where applicable. Please contact us before sending an item back so that we can provide the appropriate return instructions and return address.
Please do not send returns to the address shown on supplier packaging unless we have specifically instructed you to do so.
Nothing in this policy affects your statutory rights.
UK cancellation rights
If you purchase from us online, you generally have the legal right to cancel your order within 14 days of receiving your goods without giving a reason. After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.
Where required by law, we will also refund the standard delivery charge you paid when placing your order. Additional costs for an upgraded or premium delivery method are not refundable beyond the cost of our standard delivery option.
Your statutory cancellation rights are separate from our additional 30-day returns policy.
Damaged, faulty or incorrect items
Please inspect your order when it arrives. If an item is damaged, faulty, not as described or you receive the wrong item, contact us as soon as possible at support@nurtessaandco.co.uk and we will work with you to resolve the issue.
Your rights in relation to faulty or misdescribed goods are protected by UK consumer law and are not limited by our 30-day returns policy.
Exceptions
Certain goods may be exempt from change-of-mind returns where permitted by law, including personalised or custom-made goods and sealed goods that are not suitable for return for health or hygiene reasons once unsealed.
These exceptions do not remove your statutory rights where an item is faulty, damaged or not as described.
Sale items
Sale items have the same statutory rights regarding faulty or misdescribed goods as full-price items.
Exchanges
If you would like a different item, please contact us. Depending on the circumstances, the simplest option may be to return the original item and place a new order.
Refunds
Once your return has been received, we will let you know when your refund has been processed.
Where statutory cancellation rights apply, refunds will be made within the time required by applicable UK consumer law. Refunds will normally be made to your original payment method.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
For any questions about returns or refunds, please contact support@nurtessaandco.co.uk.