Shipping policy

Shipping Policy

Order Processing

Thank you for shopping with Nurtessa & Co. 🤍

Once your order has been placed, you will receive an order confirmation using the contact details provided at checkout.

Orders are processed as soon as possible. Once your order has been dispatched, you may receive tracking or delivery information where this is available.

Delivery

We currently deliver to addresses within the United Kingdom.

Estimated delivery information will be displayed at checkout where available. We currently offer free standard delivery on UK orders.

Packaging & fulfilment

We work with third-party fulfilment partners to dispatch selected orders. As a result, your parcel may arrive in packaging branded by one of our fulfilment partners, including Amazon.

This does not affect your purchase from Nurtessa & Co.; for any questions, returns or issues relating to your order, please contact us directly.

Please ensure that your delivery address is complete and accurate before placing your order. If you notice an error after ordering, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has begun processing.

Delivery Times

Delivery estimates are provided in good faith and may occasionally be affected by circumstances outside our reasonable control.

Unless a different delivery period has been agreed with you, orders will be delivered in accordance with the timeframes required under applicable UK consumer law.

If your order has not arrived within the expected timeframe, please contact us at support@nurtessaandco.co.uk so we can investigate.

Tracking

Where tracking information is available for your order, this will be provided once your order has been dispatched.

Please allow some time for tracking information to update after dispatch.

Multiple Packages

In some circumstances, items within an order may be dispatched separately and arrive in more than one package. Where applicable, separate tracking information may be provided.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate delivery information when placing an order.

If a parcel cannot be delivered because the address supplied was incorrect or incomplete, please contact us and we will assist where reasonably possible. Additional delivery costs may apply where permitted by law and where these have been clearly communicated.

Lost, Damaged or Missing Orders

If your order arrives damaged, does not arrive, or you believe an item is missing, please contact us as soon as possible at support@nurtessaandco.co.uk.

We will investigate the issue and provide an appropriate solution in accordance with your consumer rights.

Goods remain at our risk until they come into your physical possession, or the possession of a person you have identified to receive them, except where applicable law provides otherwise.

Contact Us

If you have any questions regarding the delivery of your order, please contact:

Nurtessa & Co.
Email: support@nurtessaandco.co.uk