Terms of service
OVERVIEW
Welcome to Nurtessa & Co.
These Terms of Service (“Terms”) explain the terms that apply when you visit, use or purchase from the Nurtessa & Co. website (“the Store”, “we”, “us” or “our”).
Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products to you.
By accessing our website or purchasing from us, you agree to these Terms together with any other policies referred to on our website, including our Privacy Policy, Returns & Refund Policy and Shipping Policy.
Nothing in these Terms affects your statutory rights under applicable UK consumer law.
SECTION 1 – USING OUR WEBSITE
You may use our website only for lawful purposes.
You must not misuse our website, knowingly introduce malicious software, attempt unauthorised access to the website or use the website in a way that infringes the rights of another person.
You are responsible for ensuring that the information you provide when placing an order, including your email address, billing details and delivery information, is accurate and complete.
If you create an account, you are responsible for keeping your account credentials secure.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs and other information displayed on our website are accurate.
However, colours and appearance may vary slightly depending on your screen or device.
Product availability may change, and we reserve the right to discontinue products or limit quantities where reasonably necessary.
Nothing in this section limits your statutory rights. Goods supplied by us must meet the standards required by applicable UK consumer law, including requirements relating to satisfactory quality, fitness for purpose and conformity with their description.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase the products in your order.
Receipt of an order does not necessarily mean that we have accepted it. We may decline or cancel an order where reasonably necessary, for example where a product is unavailable, payment cannot be authorised, there has been an obvious pricing or description error, or we reasonably suspect fraudulent activity.
If we cannot fulfil your order after payment has been taken, we will arrange an appropriate refund.
Please check your order information carefully before submitting your order.
Your cancellation and return rights are explained in our Returns & Refund Policy and are subject to your statutory rights.
SECTION 4 – PRICES AND PAYMENT
Prices displayed on our website are shown in the currency indicated at checkout.
The total amount payable, including applicable delivery charges, will be displayed before you complete your purchase.
We may change product prices at any time, but this will not affect an order that has already been accepted, except where permitted by law.
You agree to provide accurate and complete payment and billing information.
SECTION 5 – SHIPPING AND DELIVERY
Delivery options, estimated delivery times and any applicable delivery charges will be displayed on our website or during checkout where available.
Delivery dates and times may be estimates unless we expressly agree otherwise.
We will take reasonable steps to deliver your order within the timeframe communicated to you and in accordance with applicable UK consumer law.
Goods remain at our risk until they come into your physical possession, or the possession of a person you have identified to receive them, except where the law provides otherwise.
If your order is lost, damaged or significantly delayed, please contact us so that we can investigate and provide any remedy to which you are entitled.
Further information can be found in our Shipping Policy.
SECTION 6 – RETURNS, CANCELLATIONS AND REFUNDS
Your rights regarding cancellations, returns, damaged or faulty goods and refunds are explained in our Returns & Refund Policy.
Nothing in these Terms or any of our policies is intended to restrict rights you have under UK consumer law.
SECTION 7 – INTELLECTUAL PROPERTY
Unless otherwise stated, the content on our website, including our branding, text, graphics, photographs and website design, is owned by or licensed to Nurtessa & Co. or the relevant rights holder.
You may access the website for your personal, non-commercial use.
You must not reproduce, distribute or commercially exploit our website content without permission unless permitted by law.
Third-party trademarks and other intellectual property remain the property of their respective owners.
SECTION 8 – THIRD-PARTY SERVICES AND LINKS
Our website may contain links to, or functionality provided by, third parties.
We are not responsible for the content or practices of third-party websites that we do not control.
Where you choose to use a third-party website or service, its own terms and privacy policies may apply.
Nothing in this section excludes responsibility that we cannot lawfully exclude.
SECTION 9 – SHOPIFY
Nurtessa & Co. is powered by Shopify, which enables us to provide the Services to you.
However, purchases made through our Store are made directly with Nurtessa & Co. Shopify is not the seller of the products you purchase from us.
Your use of Shopify-related functionality may also be subject to Shopify's applicable terms and privacy practices.
SECTION 10 – PRIVACY
We handle personal information in accordance with our Privacy Policy.
Because our store is hosted by Shopify, Shopify and other service providers may process information necessary to operate the website, process transactions and provide services.
Please see our Privacy Policy for further information about how personal information is collected and used.
SECTION 11 – REVIEWS AND FEEDBACK
If you voluntarily provide a product review, photograph, suggestion or other feedback, you confirm that you have the right to provide that content.
You must not submit unlawful, misleading, abusive, defamatory or infringing material.
Where you give us permission to use content you submit, we may use it for reasonable business purposes such as displaying customer reviews or promoting our products, subject to applicable law.
SECTION 12 – ERRORS AND INACCURACIES
Occasionally, information on our website may contain typographical errors or inaccuracies relating to product descriptions, prices, promotions, delivery charges, availability or other information.
Where permitted by law, we may correct genuine errors or update inaccurate information.
Nothing in this section limits your statutory rights or allows us to avoid obligations that have already arisen under an accepted contract where the law does not permit us to do so.
SECTION 13 – PROHIBITED USES
You must not use our website:
- for unlawful or fraudulent purposes;
- to infringe another person's intellectual property or other legal rights;
- to transmit malicious software;
- to attempt unauthorised access to our website or systems;
- to collect other users' personal information unlawfully;
- to interfere with the security or normal operation of our website; or
- in any other way that breaches applicable law.
We may restrict access to our website where reasonably necessary to protect our business, customers or systems.
SECTION 14 – LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or restricts your statutory rights relating to goods that are faulty, not as described or otherwise fail to meet requirements imposed by applicable consumer law.
We do not exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.
Where permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was entered into or losses arising from circumstances for which we are not legally responsible.
These Terms are intended for customers purchasing products primarily for personal rather than business use.
SECTION 15 – TERMINATION
We may suspend or restrict access to our website where reasonably necessary, including where we believe the website is being used unlawfully or in breach of these Terms.
Termination or suspension does not affect rights or obligations that arose before termination.
SECTION 16 – SEVERABILITY
If any part of these Terms is found to be unlawful or unenforceable, that provision will be treated as removed or limited to the extent necessary, without affecting the remaining provisions.
SECTION 17 – GOVERNING LAW
These Terms are governed by the laws applicable in Scotland.
If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory consumer protections applicable where you live.
Nothing in these Terms is intended to restrict any rights you may have regarding where legal proceedings may be brought under applicable law.
SECTION 18 – CHANGES TO THESE TERMS
We may update these Terms from time to time, for example to reflect changes to our business, website or legal requirements.
The version published on our website will be the current version.
Changes will not retrospectively remove rights that have already arisen under an existing contract.
SECTION 19 – CONTACT
If you have questions about these Terms or an order, please contact:
Nurtessa & Co.
Email: support@nurtessaandco.co.uk
Further business contact information is available through the Contact Information section of our website.